Growth Strategy

• Identified, quantified and prioritised core business expansion opportunities for a major supermarket chain resulting in significant M&A activity and an accelerated revenue growth trajectory.

Digital Strategy and Transformation

• Advised a leading services business on end-to-end transformation of digital operations. Improved critical customer experiences, digitised core products and services, re-platformed systems and implemented a new operating model.

Payments Innovation and Commercialisation

• Led a major bank through disruption of the payments industry, including strategy refresh for domestic and international payments and commercialisation roadmap for real-time payments (NPP).

Market Entry Strategy

• A major bank identified self-managed superannuation as a strategic growth imperative. Worked with multiple stakeholders to develop customer and product strategy and a holistic take to market under a new brand.

Business Turnaround

• Developed a turnaround strategy for home lending for a leading financial services business leading to simplification and repositioning of core product offers, investment in new digital capabilities and back-office redesign.

Network Strategy

• Supported digital-led re-invention of a physical retail distribution network. Used process re-engineering, continuous improvement, data analytics, deep-dives and automation to lift customer satisfaction and improve in-store and network performance.