NEWS Archives

Lessons from the best retail brands

Our work in today’s retail market has highlighted significant shifts in consumer demand and purchase behaviour that are further challenging retail brands. Here, Growth Practice Lead and Partner Graeme Chipp discusses how two ‘Big Box’ retailers are responding to changes in their market.

From Retail Banner to Brand – unlocking go-to-market performance

Independent retail banners or buying groups that recognise the market opportunity are transitioning to a strategy of ‘managing nationally and executing locally’ in order to not only attract supplier investment, but to deliver on a clear shopper proposition that is tailored to local needs. SPP’s Consumer experts David Mackay, Graeme Chipp and Noel Leung talk about our systematic approach to unlocking go-to-market effectiveness, which is the key to aligning suppliers and retailers to deliver mutually beneficial outcomes.

SPP Partner David Mackay celebrates 11 years

Celebrating an 11 year milestone at consulting firm SPP, Consumer Practice Lead David Mackay has forged a unique professional profile over many years. He is recognised and admired by peers and associates for his diverse and incisive expertise across a range of industries spanning sports, leisure, entertainment, technology, retail, consumer and education.

Dom6 – A Data Maturity Assessment Model

Data has the potential to guide strategy and improve outcomes for organisations in the public and private sector alike, but they often get stuck on where to begin. To help an organisation identify their ‘first move’ to improve data operations, SPP has identified the key questions that should be asked against each element of this operating model. These questions form the basis of SPP’s Data Operations Maturity Assessment, highlighting where effort should be directed to improve data management for enhanced business outcomes.

SPP’s DeCoDE for Data Strategy – Decoding your data needs

When it comes to data strategy, we have seen many organisations – commercial and public – put the cart before the horse. SPP’s approach to data strategy puts the horse back in front of the cart where it belongs. We have developed the SPP DeCoDE Framework to capture the key elements of a successful data strategy, ensuring our clients’ data strategy links to their organisational goals.

Empathy in Financial Services

Customer trust is a function of credibility, reliability and empathy, discounted for the self-interest of the organisation. SPP observes that empathy is often the most challenging component for organisations to foster. Our E-Score offers a structured mechanism for organisations to diagnose and measure empathy, to drive pragmatic improvement and interventions across multiple organisational dimensions to build trust among customers and staff.

Knowledge Institutions’ role in maximising precinct outcomes

Internationally recognised precincts have benefitted from successful partnerships with knowledge institutions, where both research and education capabilities have played a key role in supporting industry competitiveness and growth. In this article, SPP’s Precinct Lead Ben Apted together with Government Lead Phil Noble outline some fundamental benefits knowledge institutions bring to a developing precinct. They also look at some global case studies that highlight the key role of knowledge institutions in successful outcomes for commercial and government-based precinct development.

PSN Victorian Innovation Conference

The Open Banking framework impacts all major banks and financial services institutions, creating a new operating environment where accredited third-parties can access consumer data. This access to data will generate a multitude of opportunities for banks and third parties to create new products and services. It will also create opportunities for retail banks to reshape the way they add value to their banking services and create new efficiencies and innovations in customer service technologies.

SPP’s Case Study insights

Partner and Talent Acquisition Lead David Mackay attended at The University of Sydney Business School last Friday as part of SPP’s commitment to provide insights for graduates on how to conduct a Case Study Interview.

Customer First – myth or reality?

Partner and Growth Practice Lead, Graeme Chipp, talks about customer led transformation that requires a new approach. Not customer experience improvements, but a ‘whole of business’ approach focused on establishing effective intent across the entire business combined with a heavy dose of customer reality.