INSIGHTS
AND
INNOVATIONS

FINANCIAL SERVICES

SPP understands the plethora of change being forced upon Financial Services institutions. Our clients face increasing regulatory burden, increasing customer expectations, business cost pressures, the emergence of new competitors and the ever-present demands of shareholders. These changes pose a threat to profitability and the freedom to operate.

SPP knows first-hand the nature of these challenges and has a proven approach to tackling these complex problems.

Surviving stronger superannuation

The Superannuation reforms force a number of questions for not-for-profit funds. How do you strengthen your market position to survive Stronger Super? What are your growth options to stay in the game?
Those who don’t take action could be risking a forced merger and all the consequences for their brand, unique service proposition, and stakeholder relationships that this can bring.

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Removing employer red tape- the new battleground in superannuation

The proposed decoupling of superannuation from Modern Awards will shake up the market, in particular for Not-For-Profit Funds.
SPP analysed the deregulation proposal and what the evolving landscape may look like in the next 3-5 years and found that member growth and retention will likely be a significant challenge.

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The Murray Review – The Odds of Implementation

As one of the most significant reviews of the financial system in Australia’s history, the Murray Review was eagerly anticipated in December 2014. Since its release, commentary has been widespread. A number of major recommendations were made by the review, and a broad array of impacts are likely to be felt if these recommendations are implemented.

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Driving SME Banking Success Using CSi

Despite significant efforts and investments to improve their standing with SME customers, banks still face low satisfaction levels, particularly among those customers that do not have a dedicated Relationship Manager. A survey conducted by RFI into small business banking found that up to 20% of customers are likely to switch banks with a further 30% possibly at risk.

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Growing a Financial Services Business

SPP’s client was an emerging player in the financial services sector in Australia. Although the client had enjoyed great success with early offerings in the Australian market, they wanted to identify further growth initiatives to tap into the high potential customer segments of small and medium business.

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