ICT, DIGITAL AND CRM
More than ever before, technology is driving change across all industries. Organisations are turning to digital and other ICT solutions to drive operational efficiencies and generate more value for their customers.
SPP’s approach to digital and ICT solutions puts a focus on customer experience and strategic objectives, ensuring that technology solutions are well aligned to the overarching strategy. SPP has taken an agile approach to successfully deliver many projects in this arena.
Data has the potential to guide strategy and improve outcomes for organisations in the public and private sector alike, but they often get stuck on where to begin. To help an organisation identify their ‘first move’ to improve data operations, SPP has identified the key questions that should be asked against each element of this operating model. These questions form the basis of SPP’s Data Operations Maturity Assessment, highlighting where effort should be directed to improve data management for enhanced business outcomes.Read More
When it comes to data strategy, we have seen many organisations – commercial and public – put the cart before the horse. SPP’s approach to data strategy puts the horse back in front of the cart where it belongs. We have developed the SPP DeCoDE Framework to capture the key elements of a successful data strategy, ensuring our clients’ data strategy links to their organisational goals.Read More
The Open Banking framework impacts all major banks and financial services institutions, creating a new operating environment where accredited third-parties can access consumer data. This access to data will generate a multitude of opportunities for banks and third parties to create new products and services. It will also create opportunities for retail banks to reshape the way they add value to their banking services and create new efficiencies and innovations in customer service technologies.Read More
Deep customer insight is a highly valued destination in financial services including banking, superannuation and insurance. Ultimately, it drives greater service, loyalty, and shareholder returns. Building a deeper and more insightful customer relationship, based on data, is more feasible than ever before. This article explores the 3 P’s that we think you need to consider in developing data-driven relationshipsRead More
The Not-For-Profit sector faces a range of challenges relating to management of and engagement with donors and volunteers and other stakeholders. A sophisticated Client Relationship Management (CRM) strategy can help to address many issues and opportunities:Read More
SPP’s impact on a highly complex digital and service transformation for government. The proliferation of digital servicing presents an opportunity for government to deliver services efficiently and effectively. SPP’s client had a vision to become an internationally recognised leader in government service delivery, underpinned by a best practice omni-channel service delivery model.Read More