Posts Tagged ‘empathy’

How will your business emerge from COVID lockdown?

Things have changed. A global, multiple industry change. We have yet to see, or accurately predict, what the full effects will be. During this time, many businesses slowed or stopped trade. When COVID restriction and lockdowns lift, regardless of where you are, your business will seek to re-emerge and return to normal operating rhythms.

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Empathy in Financial Services

Customer trust is a function of credibility, reliability and empathy, discounted for the self-interest of the organisation. SPP observes that empathy is often the most challenging component for organisations to foster. Our E-Score offers a structured mechanism for organisations to diagnose and measure empathy, to drive pragmatic improvement and interventions across multiple organisational dimensions to build trust among customers and staff.

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