Partner and Growth Practice Lead, Graeme Chipp, talks about customer led transformation that requires a new approach. Not customer experience improvements, but a ‘whole of business’ approach focused on establishing effective intent across the entire business combined with a heavy dose of customer reality.

SPP’s annual Summer Internship Program ended in February for our star recruits. Highlights over the past six weeks included an intensive training schedule, contributing to client work, individual case study presentations, a Partner and Intern breakfast, mentoring from the broader SPP team, as well as social events.

With an inspiring line-up of speakers, SPP’s Leadership Panel Breakfast held on Monday, 4 March was attended by principals and educators, education and government stakeholders, eager to discuss the opportunities and challenges of innovative education models. SPP’s Senior Partner Ben Apted talks about the need to focus on being clear on what sort of return institutes or stakeholders are after, and being able to value this.

The Open Banking framework impacts all major banks and financial services institutions, creating a new operating environment where accredited third-parties can access consumer data. This access to data will generate a multitude of opportunities for banks and third parties to create new products and services. It will also create opportunities for retail banks to reshape the way they add value to their banking services and create new efficiencies and innovations in customer service technologies.