Data has the potential to guide strategy and improve outcomes for organisations in the public and private sector alike, but they often get stuck on where to begin. To help an organisation identify their ‘first move’ to improve data operations, SPP has identified the key questions that should be asked against each element of this operating model. These questions form the basis of SPP’s Data Operations Maturity Assessment, highlighting where effort should be directed to improve data management for enhanced business outcomes.

When it comes to data strategy, we have seen many organisations – commercial and public – put the cart before the horse. SPP’s approach to data strategy puts the horse back in front of the cart where it belongs. We have developed the SPP DeCoDE Framework to capture the key elements of a successful data strategy, ensuring our clients’ data strategy links to their organisational goals.

Customer trust is a function of credibility, reliability and empathy, discounted for the self-interest of the organisation. SPP observes that empathy is often the most challenging component for organisations to foster. Our E-Score offers a structured mechanism for organisations to diagnose and measure empathy, to drive pragmatic improvement and interventions across multiple organisational dimensions to build trust among customers and staff.

Internationally recognised precincts have benefitted from successful partnerships with knowledge institutions, where both research and education capabilities have played a key role in supporting industry competitiveness and growth. In this article, SPP’s Precinct Lead Ben Apted together with Government Lead Phil Noble outline some fundamental benefits knowledge institutions bring to a developing precinct. They also look at some global case studies that highlight the key role of knowledge institutions in successful outcomes for commercial and government-based precinct development.