Partnering with our clients to achieve sustainable outperformance.
SPP's enhanced offering in consulting
Ask us how we can help drive sustainable growth performance for your business
Our strengths are now enhanced by Growth Solutions Group’s unique customer first orientation for growing brands and revenue
Ben is our Education and Research Practice Lead. As a recognised thought leader, Ben has contributed nationally and internationally to education strategy, policy, and operations. Ben has significant public sector expertise having led major economic development strategies, and government service transformation.
David Mackay specialises in Sports, Media & Entertainment, Retail, and FMCG. David assists organisations to develop and execute business and technology strategy, and improve business performance through people, process and technology.
Bruce brings more than 20 years’ consulting and operational capabilities across a wide range of education related issues. He delivers commercial project success using a unique blend of operational, start-up and advisory experience.
Graeme Chipp is a strategy, brand and marketing specialist, with extensive strategy consulting experience, including several years with McKinsey and Company as well as Line Executive expertise with major Australian blue chip organisations.
Customer trust is a function of credibility, reliability and empathy, discounted for the self-interest of the organisation. SPP observes that empathy is often the most challenging component for organisations to foster. Our E-Score offers a structured mechanism for organisations to diagnose and measure empathy, to drive pragmatic improvement and interventions across multiple organisational dimensions to build trust among customers and staff.Read More
The Open Banking framework impacts all major banks and financial services institutions, creating a new operating environment where accredited third-parties can access consumer data. This access to data will generate a multitude of opportunities for banks and third parties to create new products and services. It will also create opportunities for retail banks to reshape the way they add value to their banking services and create new efficiencies and innovations in customer service technologies.Read More
Partner and Growth Practice Lead, Graeme Chipp, talks about customer led transformation that requires a new approach. Not customer experience improvements, but a ‘whole of business’ approach focused on establishing effective intent across the entire business combined with a heavy dose of customer reality.Read More