Insights
Insight. Influence. Impact.
Insights
The Empathy Fix
What is empathy worth? And how can it be leveraged? Large institutions have lost their connection to customer and need to rebuild trust A core part of the trust equation, is...
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Open Banking – a Framework for Success
Accelerating efforts to gain advantage from open banking reforms
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Redux | Data-driven customer relationships in FSi
Deep customer insight is a highly valued destination in financial services including banking, superannuation and insurance. Ultimately, it drives greater...
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Removing employer red tape- the new battleground in superannuation
The proposed decoupling of superannuation from Modern Awards will shake up the market, in particular for Not-For-Profit Funds.
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Growing Capability in Financial Advice
This article explores how superannuation funds can grow their capability in financial advice without breaking the bank.
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Growing a Financial Services Business
ARTICLE SUMMARY SPP's client was an emerging player in the financial services sector in Australia. Although the client had enjoyed...
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Driving SME Banking Success Using CSi
ARTICLE SUMMARY Despite significant efforts and investments to improve their standing with SME customers, banks still face low satisfaction levels,...
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The Murray Review – The Odds of Implementation
As one of the most significant reviews of the financial system in Australia’s history, the Murray Review was eagerly...
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