Insights

Insight. Influence. Impact.

Insights

Optimising the Service Model for Mutual Banks: Balancing Service, Scale, and Digital Transformation

Reimagining service excellence for Mutual Banks Mutual Banks have traditionally delivered service through branches, personal relationships, and tailored products for specific communities or industries. But the market is shifting: rising...

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Karthikeyan Venkatesh

Karthikeyan (Karthy) Venkatesh is a Senior Associate at SPP who brings close to 3 years of experience supporting clients...

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Deepak Santhanam

Deepak Santhanam is a Senior Associate at SPP, bringing over four years of expertise in strategy and market research...

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Insights

Keeping Pace with Performance: Technology Transformation Through Small Bets

This is the final post in our three-part series on the cost-to-income (CTI) challenge facing Mutual Banks. In previous...

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Insights

Keeping Pace with Performance: Rethinking Revenue in Mutual Banking

This is the second blog in our three-part series addressing the cost-to-income (CTI) challenge facing Mutual Banks in Australia....

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Insights

Keeping Pace with Performance in Mutual Banking

Confronting the cost-to-income challenge In the evolving landscape of Mutual Banking in Australia, the pressure to perform has never been...

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Insights

Financial sustainability programs don’t work

4 reasons performance improvement programs fail - and what to do about it Key Takeaways Significant cost challenges present a mountain...

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Insights

Deficit – the challenge for Local Government

Slowing revenues and increasing costs drive significant challenges for councils Take-aways Local councils are grappling with rising costs, reduced State Government...

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