ROCF – a comprehensive growth framework revisited
Our experience tells us that in challenging and evolving economic conditions the pathway to growth requires a customer-first approach.
SPP’s Return on Customer First (ROCF) framework is a proven customer-led approach to growth and transformation that has delivered measurable results for our clients. We’ve created and recently launched a guide to help businesses looking for growth understand how and why ROCF works.
Take a self-guided tour through the framework and if you have any questions about ROCF, or are keen to see how it would apply to your current growth aspirations, reach out and speak to one of our ROCF experts.
SPP’s Return on Customer First helps businesses to identify, capture and sustain growth
Whether you are looking to Identify; Position; Deliver or Sustain growth, SPP can work with you to deliver results.
Key Contacts
David Mackay / Partner
David Mackay is a Partner at SPP and he leads SPP's Sports, Media & Entertainment and FMCG/Retail practices. David assists organisations to develop and execute business and technology strategy, and improve business performance through people, process and technology. David...
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Noel Leung / Partner
Noel Leung is a Partner at SPP and is an experienced strategy consultant with more than 14 years of experience working with senior leaders of organisations in Higher Education, FMCG, Agribusiness and NFP sectors. She takes an evidence based approach...
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