Insights

The Empathy Fix

Using an 'E-Score' to monitor and drive great customer relationships in service organisations What is empathy worth? And how can it be leveraged? Large institutions need to rebuild trust. The Hayne Royal...

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Insights

Question first, data second: The role and practical challenge of data in decision making

Emergencies and disaster situations, remind us of the importance of good data for decision making The volatile and uncertain environment...

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Influence

Writing the Beautiful Business Case

Ben Apted and Phil Noble from SPP share some thoughts on what makes for a compelling Business Case -...

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Insights

Three big ideas for International Education

The international education sector is a key driver of economic outcomes for Victoria and SPP was pleased to take...

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Insights

Strategy Development Training

SPP delivers tailored Strategic Planning Training to large organisations

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Insights

Transforming out of a crisis into a better future

Thoughts for now and tomorrow Organisations are facing significant challenges, both now and also into the future, as a result...

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Influence

Linking Public Sector Costs & Outcomes

SPP's Phil Noble and Zetaris' Vinay Samuel, supported by Tim McMaster from SPP, use a webinar to present...

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Insights

How will your business emerge from COVID lockdown?

Post lockdown re-emergence of your business might not be as straightforward as you think In this brief article, SPP provides...

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