Creating Customer Value in Retail Energy
ARTICLE SUMMARY The current energy retail model is price-driven and transactional. The future of energy retailing will not rely on increasing energy demands or customer numbers. Instead, innovative strategies must...Read more
How ‘growth ready’ is your business?
There is no simple singular silver bullet answer to the growth questions facing most organisations. Many overstated claims are...Read more
SNSW – a high value digital project for NSW Government
The proliferation of digital servicing presents an opportunity for government to deliver services efficiently and effectively.Read more
Predictions that international students may not return to 2017 levels for 3 years
ARTICLE SUMMARY When borders closed in March 2020, many international students had already relocated to Australia. As a result,...Read more
There is no universal student accommodation state in Australia
When asked by Asia-Pacific Student Accommodation Association (APSAA) to write about some clear messages on the current state of...Read more
Driving SME Banking Success Using CSi
ARTICLE SUMMARY Despite significant efforts and investments to improve their standing with SME customers, banks still face low satisfaction levels,...Read more
How strong is your retail brand?
With a turbulent quarter ahead, now is a crucial time for independent retail groups to take stock of their...Read more
SPP Approach to Precinct Development
SPP’s overarching Precincts Framework has assisted governments and universities to systematically develop a place based strategy that responds to...Read more