Insights

The Empathy Fix

Using an 'E-Score' to monitor and drive great customer relationships in service organisations What is empathy worth? And how can it be leveraged? Large institutions need to rebuild trust. The Hayne Royal...

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Insights

Importance of commercial nous in improvement projects

Organisations are driven by an ongoing need to improve, and as a result business improvement projects have become commonplace...

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Insights

Setting a cost reduction program up

Not surprisingly, cost reduction programs cause significant angst within organisations. The uncertainty and ongoing distraction can cause an organisation...

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Insights

The Murray Review – The Odds of Implementation

As one of the most significant reviews of the financial system in Australia’s history, the Murray Review was eagerly...

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Insights

Too much choice – another roadblock to growth

There has been wide business news coverage for the repeated assertion from Coles’ CEO, John Durkan, that Australian grocery...

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Insights

Ensuring technology projects are driven by strategy

Many large scale transformations with technology at the core fail to deliver all the proposed benefits. These programs often...

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Insights

Innovative Education Models – how to measure impact

With an inspiring line-up of speakers, SPP’s Leadership Panel Breakfast held on Monday, 4 March was attended by principals...

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Insights

SNSW – a high value digital project for NSW Government

The proliferation of digital servicing presents an opportunity for government to deliver services efficiently and effectively.

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