Insights
Insight. Influence. Impact.
Insights
Creating Customer Value in Retail Energy
ARTICLE SUMMARY The current energy retail model is price-driven and transactional. The future of energy retailing will not rely on increasing energy demands or customer numbers. Instead, innovative strategies must...
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How ‘growth ready’ is your business?
There is no simple singular silver bullet answer to the growth questions facing most organisations. Many overstated claims are...
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SNSW – a high value digital project for NSW Government
The proliferation of digital servicing presents an opportunity for government to deliver services efficiently and effectively.
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Predictions that international students may not return to 2017 levels for 3 years
ARTICLE SUMMARY When borders closed in March 2020, many international students had already relocated to Australia. As a result,...
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There is no universal student accommodation state in Australia
When asked by Asia-Pacific Student Accommodation Association (APSAA) to write about some clear messages on the current state of...
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Driving SME Banking Success Using CSi
ARTICLE SUMMARY Despite significant efforts and investments to improve their standing with SME customers, banks still face low satisfaction levels,...
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How strong is your retail brand?
With a turbulent quarter ahead, now is a crucial time for independent retail groups to take stock of their...
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SPP Approach to Precinct Development
SPP’s overarching Precincts Framework has assisted governments and universities to systematically develop a place based strategy that responds to...
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