Insights

Creating Customer Value in Retail Energy

ARTICLE SUMMARY The current energy retail model is price-driven and transactional. The future of energy retailing will not rely on increasing energy demands or customer numbers. Instead, innovative strategies must...

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Insights

How ‘growth ready’ is your business?

There is no simple singular silver bullet answer to the growth questions facing most organisations. Many overstated claims are...

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Insights

SNSW – a high value digital project for NSW Government

The proliferation of digital servicing presents an opportunity for government to deliver services efficiently and effectively.

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Insights

Predictions that international students may not return to 2017 levels for 3 years

ARTICLE SUMMARY When borders closed in March 2020, many international students had already relocated to Australia. As a result,...

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Insights

There is no universal student accommodation state in Australia

When asked by Asia-Pacific Student Accommodation Association (APSAA) to write about some clear messages on the current state of...

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Insights

Driving SME Banking Success Using CSi

ARTICLE SUMMARY Despite significant efforts and investments to improve their standing with SME customers, banks still face low satisfaction levels,...

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Insights

How strong is your retail brand?

With a turbulent quarter ahead, now is a crucial time for independent retail groups to take stock of their...

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Insights

SPP Approach to Precinct Development

SPP’s overarching Precincts Framework has assisted governments and universities to systematically develop a place based strategy that responds to...

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