Insights
Insight. Influence. Impact.
Klevin Woon
Klevin is an Associate at SPP with experience across consulting, strategy, and brand management. He has worked across consumer, financial services, energy, and technology, supporting organisations on go-to-market strategy,...
Read moreCharu Rawat
Charu Rawat is an Engagement Manager at SPP with extensive experience in supporting leading organisations across the consumer, healthcare,...
Read moreKarl Stepan
Karl Stepan is a Senior Engagement Manager at SPP with extensive experience in customer-led strategy development, venture building and...
Read moreCampbell Knowles
Campbell is a Senior Associate at SPP with interests in Education and Research, Financial Services and Corporate Strategy. Campbell...
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Optimising the Service Model for Mutual Banks: Balancing Service, Scale, and Digital Transformation
Reimagining service excellence for Mutual Banks Mutual Banks have traditionally delivered service through branches, personal relationships, and tailored products for...
Read moreKarthikeyan Venkatesh
Karthikeyan (Karthy) Venkatesh is a Senior Associate at SPP who brings close to 3 years of experience supporting clients...
Read moreDeepak Santhanam
Deepak Santhanam is a Consultant at SPP, bringing over four years of expertise in strategy and market research consulting...
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Keeping Pace with Performance: Technology Transformation Through Small Bets
This is the final post in our three-part series on the cost-to-income (CTI) challenge facing Mutual Banks. In previous...
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