Insights
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Insights
Optimising the Service Model for Mutual Banks: Balancing Service, Scale, and Digital Transformation
Reimagining service excellence for Mutual Banks Mutual Banks have traditionally delivered service through branches, personal relationships, and tailored products for specific communities or industries. But the market is shifting: rising...
Read moreKarthikeyan Venkatesh
Karthikeyan (Karthy) Venkatesh is a Senior Associate at SPP who brings close to 3 years of experience supporting clients...
Read moreDeepak Santhanam
Deepak Santhanam is a Senior Associate at SPP, bringing over four years of expertise in strategy and market research...
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Keeping Pace with Performance: Technology Transformation Through Small Bets
This is the final post in our three-part series on the cost-to-income (CTI) challenge facing Mutual Banks. In previous...
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Keeping Pace with Performance: Rethinking Revenue in Mutual Banking
This is the second blog in our three-part series addressing the cost-to-income (CTI) challenge facing Mutual Banks in Australia....
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Keeping Pace with Performance in Mutual Banking
Confronting the cost-to-income challenge In the evolving landscape of Mutual Banking in Australia, the pressure to perform has never been...
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Mutual Boards – Keeping Pace with Change
Ensuring Mutual Boards have the skills - and plan - ready for unprecedent change Takeaways In the world of Mutual Banking...
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Brand identity in mutual banking
Agreeing on a brand identity for a mutual bank, post-merger Takeaways Mergers in the mutual banking sector will continue as participants...
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