Insights
Insight. Influence. Impact.
Insights
Redux | Data-driven customer relationships in FSi
Deep customer insight is a highly valued destination in financial services including banking, superannuation and insurance. Ultimately, it drives greater service, loyalty, and shareholder returns. Building a deeper and more insightful...
Read moreInsights
Removing employer red tape- the new battleground in superannuation
The proposed decoupling of superannuation from Modern Awards will shake up the market, in particular for Not-For-Profit Funds.
Read moreInsights
Growing Capability in Financial Advice
This article explores how superannuation funds can grow their capability in financial advice without breaking the bank.
Read moreInsights
Growing a Financial Services Business
ARTICLE SUMMARY SPP's client was an emerging player in the financial services sector in Australia. Although the client had enjoyed...
Read moreInsights
Driving SME Banking Success Using CSi
ARTICLE SUMMARY Despite significant efforts and investments to improve their standing with SME customers, banks still face low satisfaction levels,...
Read moreInsights
The Murray Review – The Odds of Implementation
As one of the most significant reviews of the financial system in Australia’s history, the Murray Review was eagerly...
Read moreInsights
Surviving stronger superannuation
A strategy to help superannuation funds negotiate the challenges ahead
Read moreInsights
Account consolidation in superannuation
Account consolidation presents a major challenge for superannuation funds. It was predicted that by 2015 superannuation accounts were expected...
Read more