Insights
Insight. Influence. Impact.
Charu Rawat
Charu Rawat is an Engagement Manager at SPP with extensive experience in supporting leading organisations across the consumer, healthcare, pharmaceuticals, energy, logistics, financial services and industrial sectors. She has...
Read moreKarl Stepan
Karl Stepan is a Senior Engagement Manager at SPP with extensive experience in customer-led strategy development, venture building and...
Read moreCampbell Knowles
Campbell is a Senior Associate at SPP with interests in Education and Research, Financial Services and Corporate Strategy. Campbell...
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Optimising the Service Model for Mutual Banks: Balancing Service, Scale, and Digital Transformation
Reimagining service excellence for Mutual Banks Mutual Banks have traditionally delivered service through branches, personal relationships, and tailored products for...
Read moreKarthikeyan Venkatesh
Karthikeyan (Karthy) Venkatesh is a Senior Associate at SPP who brings close to 3 years of experience supporting clients...
Read moreDeepak Santhanam
Deepak Santhanam is a Senior Associate at SPP, bringing over four years of expertise in strategy and market research...
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Keeping Pace with Performance: Technology Transformation Through Small Bets
This is the final post in our three-part series on the cost-to-income (CTI) challenge facing Mutual Banks. In previous...
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Keeping Pace with Performance: Rethinking Revenue in Mutual Banking
This is the second blog in our three-part series addressing the cost-to-income (CTI) challenge facing Mutual Banks in Australia....
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