Insights

Insight. Influence. Impact.

Karl Stepan

Karl Stepan is a Senior Engagement Manager at SPP with extensive experience in customer-led strategy development, venture building and product leadership. He specialises in shaping visionary yet practical strategies,...

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Campbell Knowles

Campbell is a Senior Associate at SPP with interests in Education and Research, Financial Services and Corporate Strategy. Campbell...

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Insights

Optimising the Service Model for Mutual Banks: Balancing Service, Scale, and Digital Transformation

Reimagining service excellence for Mutual Banks Mutual Banks have traditionally delivered service through branches, personal relationships, and tailored products for...

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Deepak Santhanam

Deepak Santhanam is a Consultant at SPP, bringing over four years of expertise in strategy and market research consulting...

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Insights

Keeping Pace with Performance: Technology Transformation Through Small Bets

This is the final post in our three-part series on the cost-to-income (CTI) challenge facing Mutual Banks. In previous...

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Insights

Keeping Pace with Performance: Rethinking Revenue in Mutual Banking

This is the second blog in our three-part series addressing the cost-to-income (CTI) challenge facing Mutual Banks in Australia....

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Insights

Keeping Pace with Performance in Mutual Banking

Confronting the cost-to-income challenge In the evolving landscape of Mutual Banking in Australia, the pressure to perform has never been...

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Insights

Mutual Boards – Keeping Pace with Change

Ensuring Mutual Boards have the skills - and plan - ready for unprecedent change Takeaways In the world of Mutual Banking...

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